Frequently Asked Questions

How do I contact LOD Store?

Email: sales@lodstore.com.au

Phone: (03) 5979 4899 (9am to 5pm Monday - Wednesday, Friday AEST, 9am - 6PM Thursday or Saturday 9am to 4pm)

Or visit our Contact Us page.

Can I order from LOD Store over the phone or via email?

Yes you can! Just call us (03) 5979 4899 or email us on sales@lodstore.com.au and a Customer Service Team Member will be able to assist you.

How much does shipping cost?

Shipping is FREE for all orders over $99, anywhere in Australia and just a low $14.95 for orders under $99.

How long will it take for my order to arrive?

Please allow up to 10 Working Days for dispatch on some items.

Can I track my order?

Yes! When your order is shipped from our store you will receive an email with a tracking number and a link from StarTrack Couriers.

Do all deliveries require a signature?

Your order will require a signature. If no-one is present to accept a delivery a slip will be left in the mail box or a text/email sent with the details so that you can collect your delivery from your local post office.

Do you deliver to international addresses?

I’m not sure what size to order?

All apparel and footwear pages have a size chart to help you chose the right size.

Note all footwear is listed in UK/AUS sizing unless stated otherwise

It can be hard working out the right size as it can vary from brand to brand so if you need assistance please call or email us and one of our friendly team will be able to help you work out the size you need.

What do I do if the item I want is out of stock or not available?

Although we try to have a stock level that will keep up with demand, some highly popular or unique items may not be in stock from time to time.  Please call or email us and we will do all we can to get your item in stock or offer you an alternative where possible.

Can I return my order if I change my mind or would like to exchange it?

We make returns & exchanges easy. You can return your purchase for an exchange or a full refund within 14 days of purchase. The only condition is your purchase must be unused, in original condition with all tags attached and returned in the original packaging. You will be responsible for paying for your own shipping costs for returning your item and your original shipping cost will not be refunded.

To return your purchase, please email sales@lodstore.com.au for assistance.

We accept Visa, Mastercard, Paypal, AMEX & Afterpay.

Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment.

Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards.

When purchasing from LOD Store your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

Because credit card information has been encrypted, it is completely invisible; even to our customer service team.

My credit card details are not being accepted. What could be wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue, please contact our Customer Service Team on (03) 5979 4899.

My computer froze whilst it was processing the payment. How can I tell if my order when through?

All successfully placed orders will receive a confirmation email after the order has been placed via email. If you do not receive this, please contact our Customer Service Team on (03) 5979 4899.

What if the item I received is not what I ordered?

If you have received an item different to the one you ordered, please contact our Customer Service team on (03) 5979 4899 or email us at sales@lodstore.com.au and we will rectify the issue as quickly as possible.

What do I do if the item I receive if faulty?

If you think your product has a defect, please send through an email with a photo of the fault for assessment. If your product is required back for assessment, we will organise that with you and may also consult with the manufacturer to resolve the issue. If the product is found to be faulty you will receive a full refund or replacement. This may take longer than 7-10 days as a third party may be involved in the assessment.

What is LOD Store’s Privacy Policy?

LOD Store respects your privacy. Visit our Privacy Policy for more detail.